Refund policy

Returns and Exchanges. Due to the custom nature of Scholar Signs products, all orders of Scholar Signs products are considered custom orders. Custom order cancellation and return policies are restrictive, as follows: (a) All requests for order cancellation or returns must be first submitted to Scholar Signs for authorization, the granting of which is at Scholar Signs sole discretion. (b) All orders, once production starts, are not cancellable or returnable except in extremely rare and unusual situations, under the terms and conditions set forth herein. (c) Orders may be cancelled, with Scholar Signs authorization, prior to the start of production, with cancellation fee charges as follows: i. Cancel within 7 days of order date – no fee ii. Cancel within 14 days of order date – 35% of order amount (d) In rare or unusual situations, and only at Scholar Signs sole discretion, Scholar Signs may accept the cancellation or return of an order after the start of production or after shipment of the finished product, with cancellation or restocking charges as follows: i. Cancel or return after 14 days of order date – 50% of order amount (e) After the start of production, Scholar Signs may deny any request for cancellation or return at its sole discretion with or without cause. Shipped products must be returned to Scholar Signs to be eligible for credit or refund. Returned products must be in new and unused condition. If Scholar Signs determines upon inspection that a returned product was used or damaged, or if any parts are missing from the return shipment, there will be no return credit or refund issued. (f) All products, once installed, are not returnable. (g) Return credit, if any, is based on Customer’s purchase price for the product less any cancellation or restocking charges, freight, insurance, and other expenses. Credit will be issued after full inspection of the returned product by Scholar Signs. (h) Warranty returns are governed by Scholar Signs Limited Warranty, the terms of which are incorporated herein by reference. (i) Returns of Nonconforming Products are governed by the applicable section herein